Call the equipment activation number they may be able to help. Phone. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. Set up easy. I have 2 wifi pods and both were working fine, all of a sudden one simply stopped connecting to the hub and despite multiple reboots and placing the pod in the same room as the hub it just continuously cycles through the start up process and then flashes without connecting. . WiFi hotspots. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. uk) A tiny white LED flashes to let you know the device is setting itself up and. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. 4 and 5 Ghz WiFi bands to allow a few of my (older) smart devices to work properly. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. WiFi Max is only available to order once your Virgin Media broadband service has been activated. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi Leea56 when you setup the pods and have waited 24hrs for them to optimize the best way to get the most out of them is to everything off the uses wifi and then turn them all back on that way they will connect to the strongest wifi signal to them. The two WiFi pods are not working because they are paired to the previous Hub 3. Problem sorter. It’s just taken so long to get this resolved. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. • While connect to WiFi, Tap I’m ready. . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Wi-Fi pods - failed orders. css"> <iframe aria-hidden="true" title="GTM" src=". 1. According to VM it can take up to 24h for the pod to settle. Told to wait 14 days before ordering Pods. The best way to get perfect connectivity in the "garden shed" is to run external grade Cat6a ethernet cable from one of the Hub ports out and down to the shed and lust plug a wireless access point on the other end of the cable - job done - for £30-40. . £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. A WiFi dongle is a small device that slots into a computer’s USB drive. The pods can only be sent out one at a. CCTV. Tap Add a room, Tap the room you're in. To verify click here. Tap Start the scanHow to perform the scan and order the wifi pods when using the Connect app. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. When he ord. Sorry to see you are having problems ordering the wifi boosters. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Our new WiFi Max service allows you to have up to 3 pods. The pods like Factory settings pretty much to work properly, sometimes the phone team mess with settings to fix issues and that might be the problem. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media Television; For business; Webmail;. There are three models currently sent out by VM. 4GHz and 5GHz networks the same SSID and password - Channel Optimisation enabled *UPDATE*: I've just received another Wifi Pod (I only ordered one). VM Agents confirm order of a WiFi Pod but nothing happens in Networking and WiFi Friday; WI-FI in Networking and WiFi Friday; New hub 5, new WiFi pod in Networking and WiFi Friday; Need WiFi Pod for 5x Router in Networking and WiFi Thursday; White wifi pods not connecting to new hub 5 in Networking and WiFi TuesdayAfter having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Scan complete, Tap continue. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Our new WiFi Max service allows you to have up to 3 pods. 00 Sun) is the best time to get through quickly. Connect the power cable to the back of your pod. At least 30Mbps download speeds in every room or £100 one-off credit. Then Start the scan again. Learn more about the shiny new version of the app and how it can help you manage your home WiFi. 2. raindo • 8 mo. Excludes broadband faults and broadband network outages. The app checks wifi strengh and then tries to improve the router. It would appear to be morse code. My advice for anyone with the pod problem would be to arrange a technician to call. ” Also, ”A third WiFi pod can only be installed by a technician after reviewing the in-home setup and is included at no extra cost as. co. Exceptional features of WiFi Max . Speeds at router c1g. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. This offers customers WiFi speeds up to three times faster in more locations in the home. 3) Smart WiFi is enabled. --------------------. The Pods should not be put in a blackspot, otherwise they will not work. To turn off your guest WiFi network, visit your network settings by entering 192. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. Sorry to hear this feedback regarding the Wi-Fi pods with your home setup. Virgin Phone Switchover. So, a 50 minute broadband, TV and phone. Pod will need reactivating on the New Hub - on your account so. Can you please ensure the following: Out in the open. It's great to hear you're looking at having WiFi Pods. The Passphrases of the SSIDs must match. £5 a month extra doesn’t sound like much, but £60 a year. Channel Optimisation must be left on. WiFi Aerials and Pods. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Virgin TV 360. Connect the coaxial cable. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Best WiFi pods for virgin media? in QuickStart, set up and connections 32 minutes ago; Diagnose my issued in Networking and WiFi 33 minutes ago; internet issues in B11 3AY in Networking and WiFi 6 hours ago; Frequent disconnection in Networking and WiFi yesterday; Red flashing on hub 5 in Networking and WiFi yesterdayWe would like to show you a description here but the site won’t allow us. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. It won't allow the connection if you're on a Guest network, VPN or Mobile data. co. I just upgraded tmo the 1gigabit broadband and ordered the x2 WiFi pod adaptors. Account - Cable. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. See more. TV on the go. For setup: Mobile data connection required for Virgin. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Backed up by signal-boosting mesh WiFi Pods and Intelligent. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. At least 30Mbps download speeds in every room or £100 one-off credit. Broadband, TV and Landline offers. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in. Pod now working. PP01-VM (V1. Speed. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. PP01-VM - This is a rebadged Plume PowerPod. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. While connect to WiFi, Tap I’m ready. Available with M50 broadband or faster. . Our plug-in WiFi Pods will always choose the best connection for each device – their new roaming feature checks WiFi signal around your home and how busy each point gets at. Got my first WiFi pod delivered the other day and I wanted to run - 4967261 - 2. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. . TV. Then Start the scan again. Still hasn't sorted my issue and still really slow. £8p/m extra or included with Gig1 or Volt. You can also Text us 📲 on +44753 305 1809, and. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Media services are only available in eligible Virgin Media network areas. I have the Volt 200 package and have installed one WiFipod. Intelligent WiFi Plus will power Virgin Media’s fastest and most reliable service to date. 01-04-2023 01:12 - edited 01-04-2023 01:46. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Community; Volt. If that doesn’t do the job, we’ll send you up to a total of 3. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. 3 weeks ago. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. uk) A tiny white LED flashes to let you know the device is setting itself up and. 9 To make it easier to connect WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. It has two Ethernet ports and supports tri-band connectivity. Related quick links & videos Modems. 86% network reliability, so the whole household can scroll, meme and stream. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. A new wifi extender Pod has arrived today as virgin advised my last was faulty, but even this one won’t connect and just flashes white led. Up to 3 WiFi Pods if needed. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. I cant even log onto virgin media its that rubbish. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. Disconnect your old Hub. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media Smart Wifi optimises itself so you always get the best Broadband Connection. Wait 2 mintues for Scan. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. In a spare bedroom that is being used as an office, according to the Connect app, I am getting a signal strength of. . Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. Excludes broadband faults and broadband network outages. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Download the Virgin Media Connect app now. 5. Welcome to Virgin Media’s help and support page. Yay!! The engineer was very helpful and made sure everything was set up to connect to new router . Disconnect your old Hub. They’ll team up with the Virgin Media WiFi. Your broadband speed. Terms of guarantee vary by provider. At the time of writing it costs an additional £8 per month on top of your existing Virgin Media bill. 0c9821507a37ee02. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Manage Your Account. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Options. My virgin media app shows the pod working and having devices connected. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Options. Forum; Apps. Plug the other end of the power cable into a wall socket. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB 5. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Then follow the instructions on screen to finish your set up. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). About our help and support page. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Currently I have connected the Virgin power line extender to 2 pcs using ethernet cabling. The WiFi Booster will start copying your Hub’s details. Set up a Hub. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. Trying again to order my first Wifi Max pod in Networking and WiFi 6 hours ago; WiFi issues since request to cancel Virgin Media service in Networking and WiFi 7 hours ago; Hub 3 Set up in QuickStart, set up and connections 7 hours ago; Need wifi pod but connect app does not connect in Networking and WiFi 10 hours agoVirgin Media O2’s WiFi Max guarantee promises customers download speeds of 20Mb in every room or £100 credit back. The Passphrases of the SSIDs must match. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. Email. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. The reason for needing the pods in. on 13-09-2022 22:00. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. At least 30Mbps download speeds in every room or £100 one-off credit. Pod: If you're still experiencing issues at this point, a fault swap should be considered for the pod. First, check that your device is running the latest software as this might be causing the issue. The WiFi Pods can be simply. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Are the Booster pods free? Virgin Media advises these. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. They are free if you are on the Gig1. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. However when going back downstairs, even though I’m in range of the hub, my iPhone sta. 1) - Same as PP01-VM as far as I can tell. QuickStart, set up and connections. Hanniballecky. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Note the Pods should be beside the Hub to initially pair, once. £8p/m extra or included with Gig1 or Volt. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. 0c9821507a37ee02. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. Joining in. 11. Here you can access all the frequently asked questions on our Smart Wi-Fi Pods. It then rebroadcasts them - using the same name and password. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. When do they turn up? Please message me DM as getting through to VM is nigh on impossible. Please can you try the below steps usng the Connect the app:-. Hi, Our WiFi is split in 2. TV. . Options. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. 0 Kudos. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Virgin Mobile. If any more are needed they can be supplied up to a total of 3. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. An Engineer could be booked to do it i am guessing, BUT if you are not confident in changing setting on the hub I am guessing they are still set as standard. Speed. Virgin sent me the hub 4 a few days ago as part of my volt benefits. No, it doesn't need to be cbaled into the hub. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. published 24 July 2023. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. 3 weeks ago. No, it doesn't need to be cbaled into the hub. It then rebroadcasts them - using the same name and password. The pods are only free for volt customers and 1gig service. Select the correct HDMI input for your box. QuickStart, set up and connections. Channel Optimisation must be left on. 18K subscribers Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth. Virgin Fibre Areas only. Spoken with VM support and promised a call back which hasn’t happened. To verify click here. I would like to retain this ability and would prefer a WiFi pod with two ethernet ports as has been mentioned by some subscribers to the forum. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Our old WiFi Boosters can help you tackle WiFi coverage problems. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The need for smarter home Wi-Fi technology was. Click here to learn more! Search Search. I've had a look on our side, and it appears that the Pods are. Check out our guide - How to pay my Virgin Media bill. The pods can only be sent out one at a time too and there needs to be at least a week. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. Colleague reckons a new hub upgrade - 5388444. Wait 2 mintues for Scan. Gaming Support. At airports, you'll see 'arq_wifi_x'. This pod plugs into a power socket and listens for WiFi signals from the hub. on 13-09-2022 15:26. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Unable to connect Wi-fi Plinth heater to phone in Networking and WiFi 31 minutes ago; Coax cable extention in Networking and WiFi 42 minutes ago; Extending Internet Reach in QuickStart, set up and connections 3 hours ago; Returning kit in Networking and WiFi 4 hours ago; broadband upgrade in Speed 4 hours agoSupercharged connectivity: Up to 3 WiFi Pods if you find any WiFi blackspots in your home, and use your O2 phone or sim in 75 destinations, with O2 Travel Inclusive Zone. The SSID must be password protected. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Account - Cable. Turn your TV on and get connected. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Phone. Re: Wi-Fi pods never arrive. . Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Options. One mesh WiFi Pod working with the WiFi Hub should give great WiFi coverage around your home. I now have three but all of them say their connection is just fair. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. 1 ACCEPTED SOLUTION. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Our new WiFi Max service allows you to have up to 3 pods. You can also add WiFi Max to our. After I installed it, the first one wouldn't connect. I have used the Virgin Connect app to confirm these speeds. Then Start the scan again. RE: Intelligent WiFi Pod. • Then Start the scan again. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 3 hours ago; How can I get a Wifi Pod in Networking and WiFi 4 hours ago; Told to wait 14 days before ordering Pods. If you have a WiFi booster please follow the next steps to get set up. Virgin Fibre Areas only. Wait 2 mintues for Scan. Networking and WiFi. Up to 3 WiFi Pods if needed. However it will be chargeable if your on a lower tariff. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. If you want better wireless speeds, you'll need to spend money. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. A dongle is a lifeline for digital nomads, frequent travellers and anyone with a poor internet signal. Options. on 11-07-2023 21:26. While connect to WiFi, Tap I’m ready. Hi @stuandjan1966 . With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. So you need to prove that you can't get 30 Mbps (3. Further exclusions & legal stuff apply. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Apps and extras. Therefore the pod should work out the box, plug it in near the hub to begin with and give it 10-15 mins. Then follow the instructions on screen to finish your set up. If the pods are flashing blue or green they are never going to work again. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Only VM call them ‘pods’ they are really wireless access points or a mesh network. TiVo. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. css"> <iframe aria-hidden="true" title="GTM" src=". if I go upstairs, out of range of the hub, my iPhone connects to the pod with no issues. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. While connect to WiFi, Tap I’m ready. on 01-05-2023 13:10. Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; Activation Issues in QuickStart, set up and connections 3 weeks ago; Virgin Media Always Going Down and Lag Spiking (READ) in Networking and WiFi 3 weeks agoAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Account - Mobile. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi. I believe you need to complete the scan using the Connect app and if any 'deadspots' are detected the app will let you order the pods, which may help. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. The advice provided regarding the location of the WiFi Pods is definitely correct, but we recognise it's not always possible to place them exactly halfway and will be different for each individual property. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Watch: Get the best WiFi experience. Here you’ll find all the help you need for Virgin Media related problems and issues. Plug the other end of the power cable into a wall socket. • Scan complete, Tap continue. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. However, they are no longer supported, as VM are now supplying WiFi Pods. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. on 16-08-2023 20:44. Likewise, if you use a third-party router it will not work because the Pods are. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please try following the instructions <<< here >>>. Try moving the Pod close to the Hub, and clear the app cache on the phone. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. CantTesteThis 2 yr. So second hand ones don’t work I’m afraid. Learn how to set up your Virgin Media Wi-Fi booster. @Jamierawlings LOL Its and massive VM **bleep** up, the answer is no, was told twice one had been sent out then told they couldn't because old pods were on system, then told they had been removed and one was ordered. Virgin Phone Switchover. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Up to 3 WiFi Pods. Networking and WiFi. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4.